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For those of you who ordered one of the JCPenney Step2 Play and Shade Patio Sets a few weeks back, make sure to check your e-mail! This is what you might find if you were one of the customers who had your order canceled:
Dear JCPenney Customer:
Due to a pricing error on the Step2 patio and shade play set an over abundance of orders were received. Unfortunately the supplier was not able to fill all of the orders and therefore you will not be receiving the play set you ordered.
I apologize for the incorrect pricing issue and for the inconvenience this caused. This certainly is not the level of service to which we aspire. We hope you will give us another opportunity in the future to serve you and to that end we have included a $50 off $50 savings certificate* for you to use on your next online order. If you would like to speak to us directly please call us at 1-800-322-1189.
Thank you for being a valued customer and we look forward to serving you in the future.
Sincerely,
Jane Sanford
Vice President Customer Care
Hats off to JCPenney for providing this level of customer service despite the pricing mistakes! Did you receive one of these e-mails? What do you think?
Mary via Facebook says
I got it and was excited to receive a free $50 to spend!!!
Leslie says
I got the email, was a little bummed my son would have loved that table to go with his new kitchen. O well that was the right thing to do on their part!
Rebecca via Facebook says
I bank account is still showing that I was charged… I am hoping that will be corrected by tomorrow since the email went out after banking hours today… but if not I guess I will have to call :/
Tillissa via Facebook says
I haven’t got the email maybe I was lucky. My order is still saying shipped.
HighPlainsMom says
Good for JC Penny – they did the right thing. Maybe Best Buy could learn a thing or two from them!
Rachael via Facebook says
I got the certificate also. I am actually happier about the certificate!
Rebecca via Facebook says
I got one and $50 is better than $0 but not as good as a $90 patio set
Kinsey via Facebook says
I appreciate the 50 however jcpenney has some work to do on their website. If something is out of stock then the site should say that and not allow the item to be purchased.
Isabelle via Facebook says
lol stacey! i was hoping the same thing, but oh well. sometimes the deals are to good to be true. have fun spending the 50 bucks.
Stacey via Facebook says
LOL! I spoke to soon. Just got that exact same email! I will definitely use the $50! Thanks JCP!
Stacey via Facebook says
I didn’t get one.. maybe I was a lucky one to GET the play set
Isabelle via Facebook says
yes, i got that message. i will for sure use those 50$ :0). but i wish they would have figured out a plan b with the play and shade patio set!